Much pride is taken in the making of these cookies, the treat ingredients used are organic with the majority being certified organic.
The pellet feeds are the popular Science Selective from Supreme Pet Foods and these will be species specific, chinchilla, degu or guinea pig. I can use Burgess or Beaphar for chinchillas on request for traditional round cookies (please note that the Beaphar pellets produce a rather yellow looking cookie) Hays are Timothy, sometimes Meadow Grass and Orchard Hay too.
I do not add any extras such as binders, preservatives or any other additives.
Our own chinchillas are regular taste testers and I never use anything in the cookies that I’d not give to our own beloved chinnies. Cookies will have a very long shelf life provided they’re stored in suitable containers which are 100% airtight, away from sunlight and in dry conditions.
The photos in the listings are all examples, as there are far too many combinations to add photos of them all.
I welcome all enquiries on any of the items I sell and any of their ingredients, please don’t hesitate to contact me.
PROCESSING TIMES:
Cookies are all freshly made to order and this is usually within 2-5 days of your order being received. If for any reason I anticipate going over this timeframe I shall contact you. Delivery is with Royal Mail, 2nd class, this usually takes 2-3 working days but obviously delays can happen from time to time. Please allow extra time over bank holidays. (Currently UK only)
REFUNDS/RETURNS:
Due to the made to order, bespoke and perishable nature of the items I sell, refunds/returns are only permitted should the item be damaged or not as described. Please notify me within 48 hours of receipt. I’m sorry but I cannot offer refunds or replacements should your small furry not like the items you’ve chosen.
Please note storage methods are paramount! 100% dry and airtight conditions are key as I do not add any preservatives.
If adding a note to an order for example, “please add rose” you must make it clear which rose item you’d like, ie rose petal, rose hip etc… If details are not specific I shall select the item closest to the top of the treat list.
Please do contact me within 48 hours if your order is damaged or not as described. Return postage costs are not free of charge.
DISCLAIMER:
If choosing your own treats for cookies with the Bespoke flavour option, please ensure the item is safe for your pet. All items are chinchilla safe as that is where my expertise lies. Unless otherwise requested I use flowers, leaves and roots for degus and guinea pigs.
Cookies and treats are not a replacement for good quality pellets and hays, although all the ingredients are perfectly safe there’s no substitute for a good quality hay for the best dental workout.
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